Question 1

I want to return my purchase.  What do I do?

Accepted Answer

All sales are final on ALL items.
We strive for excellence in customer service and quality products.  Each item is inspected before it leaves our studio.  However, we realize that sometimes things happen.  
If you receive a defective item, you may exchange it, if it is in stock, or receive a store credit. You must initiate the process within seven (7) days of receipt.  You will have an additional seven (7) days for us to receive the item back.  After 14 days from the point of delivery, no exchanges or store credits shall be considered or accepted.
Purchases made from a gift certificate will be refunded by an online store credit.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
IF AN ITEM IS RETURNED WITHOUT PRIOR AUTHORIZATION, THERE WILL BE AN AUTOMATIC $20 RESTOCKING FEE DEDUCTED FROM THE 'STORE CREDIT' YOU WOULD BE ENTITLED TO.
Buyer is responsible for contacting 
to initiate return process. Buyer is responsible for all shipping costs.
Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
To complete your return, we require a receipt or proof of purchase.

Question 2

Who is responible for shipping on returned items

Accepted Answer

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Ship items to: PO Box 332 Tougaloo, MS 39174

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.​

Question 3

What is customer service email?

Accepted Answer

Please email us at info@sochiccreations.com.

Question 4

Can I request a custom item?

Accepted Answer

Yes you can. Please email us at info@sochiccreations.com.

Question 5

Can I cancel an item?

Accepted Answer

You can cancel if the item have not shipped.  If the item has shipped, you cannot cancel.  Please refer to our return Policy.

Question 6

Was your package from USPS damaged?

Accepted Answer

Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.
If during shipping, your package is delayed, lost or damaged because of Mother Nature’s bad weather, any other natural disaster, any unpredictable or unpleasant circumstances, we are not responsible for it and will not issue a replacement.
We do our best to carefully pack, using protective packages and to ship your order out in a timely manner. We will not compensate for any loss or damages caused by delays or any mishandling of your package by the shipping carrier or otherwise.
Please understand that it is not in our hands and we cannot guarantee a timely delivery or a fully intact package. If the shipping carrier fails to deliver the package on time or delivers package damaged please file all claims with shipping company. First class mail does not carry insurance, as such claims for late, damages or lost mail cannot be filed on those packages.

Question 7

Does my package have insurance?

Accepted Answer

Enter your answer here

Question 8

Where's my tracking number?

Accepted Answer

An email will be sent with your tracking number. Also, you can log into your account, under your order you will find the tracking #, if there is no tracking # that means your order has not shipped out as of yet. (we usually ship within 5 days of your order being placed, unless there is a ship date on the product purchase page).
You may copy your tracking # and go to https://tools.usps.com/go/TrackConfirmAction_input to see the expected delivery date. If you went with regular first class/letter mail then your order will arrive in 1-5 business days, priority mail takes 1-3 business days.
There is no other information available at this time.
PLEASE NOTE *Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.*

FAQ